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BlackBerry® Bold™

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Contributor
VandenBrande
Posts: 10
Registered: ‎01-11-2013
My Device: Blackberry Bold 9780
My Carrier: GiffGaff

Re: Blackberry screen

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Hall of Famer II
sdgardne
Posts: 48,087
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry screen

[ Edited ]

VandenBrande wrote:

White, some bits darker than others with light green around the edge



But no text that is understandable. OK..."White Screen Of Death". Hopefully you already have a good backup of your data, because it's may already be gone. (BTW -- your image posts here still are not working...but no matter...you've described it well enough.)

 

But, before we proceed, let's get your battery tested first:

 

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.




It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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Contributor
VandenBrande
Posts: 10
Registered: ‎01-11-2013
My Device: Blackberry Bold 9780
My Carrier: GiffGaff

Re: Blackberry screen

I've already tested a new battery and received the same outcome, i'll try the 2 hour method, I'll let you know how it goes! 

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Contributor
VandenBrande
Posts: 10
Registered: ‎01-11-2013
My Device: Blackberry Bold 9780
My Carrier: GiffGaff

Re: Blackberry screen

After the initial two hours do I unplug the phone from the charger or leave it? 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,087
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry screen

[ Edited ]

VandenBrande wrote:

I've already tested a new battery and received the same outcome


FYI..."new" <> "known good". While rare, a new battery can certainly be defective. "Known good" means finding someone with an identical BB who has no problems, and using their battery in yours. 

It just happens that the two steps in that battery test process are complimentary...find someone with an identical BB with no problems, and trade batteries. The results will be useful. But, simply obtaining a "new" battery does not provide quite the same deductive result.


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,087
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry screen


VandenBrande wrote:

After the initial two hours do I unplug the phone from the charger or leave it? 


Read the above again, please...it does, after all, say "throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB)".


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
Contributor
VandenBrande
Posts: 10
Registered: ‎01-11-2013
My Device: Blackberry Bold 9780
My Carrier: GiffGaff

Re: Blackberry screen

Alright, sorry for the questions, all new to me! 

Please use plain text.
Hall of Famer II
sdgardne
Posts: 48,087
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Blackberry screen

Oh! Questions are fine! It just gets a tad redundant when something has already been said, but skipped over...

Please don't take this wrongly (I do not know for sure if this applies to you or not), but I often find that when someone does that (e.g., skips through what I post so fast as to not bother to actually absorb much of it), they usually are also going so fast through the process with their BB that they often introduce new problems, which only makes things even more complicated and misunderstood.

Slow, careful, and diligent with this stuff is always better than quick and skipping, I find.

Let me know how the 4h15m process goes. While you wait, you might try searching this site for more threads with similar circumstances...it's been discussed many many many many times.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.