BlackBerry® Bold™

[skinnke]

My blackberry 9900 bold seems to randomly reset it self. I will find that the logon screen as gone to a white background and when I log in all my icons seem to have shrunk to a very tiny size, some are missing and I can read email but not respond. Have reformatted it twice but issue still pops up again. Can almost guarantee it will happen if the system is rebooted. Any idea why it is doing this?

[sdgardne]

Hi and Welcome to the Community!

You may want to try this procedure to perhaps narrow down the precise causal item:

1. Load your OS "bare bones"...if anything is optional, do not install it.
2. If the behavior presents immediately, then try a different OS with step 1
3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
4. Add one thing -- no matter how tempting, just one.
5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

Good luck and let us know!