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New Contributor
Keyfler
Posts: 8
Registered: ‎12-05-2011
My Device: Bold 9780

Blackberry services through wireless !!!

Dear All Can someone out there help because I am going nuts with my BB.

 

I am in a location were cellophane service provider doesn't supply data service/BB services, but I have always relied on the wireless connection to be able to access my BB services. But on the past 10 days my BB services stopped working. The BB icon that usually is on the right hand side of the device disappeared, and since then no more e-mails, BBM, FB , etc.

 

I have switch off and on, removed the SIM card and put it back. And nothing. I have then ran the BB desktop program to check weather there was any software update and there was but the update doesn't go through it keeps on failing to establish the connection, even though I am connected through USB cable. Well I don't know whether this update is influencing but it is worrying me the way the things are now.

 

Can someone help me with this? I would very much appreciate it.

Cheers

K

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,955
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry services through wireless !!!


Keyfler wrote:

 

I am in a location were cellophane service provider doesn't supply data service/BB services


There's your problem.




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New Contributor
Keyfler
Posts: 8
Registered: ‎12-05-2011
My Device: Bold 9780

Re: Blackberry services through wireless !!!

My friend.. Area were the cellphone company doesn't supply 3G or 2G. I have used my BB services through wireless before whilst I was here. That's why I am asking for help. Besides I am not the only person with BB in the same place. My colleges do have their BB working through wireless.

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,955
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry services through wireless !!!

Well, it helps that you supply additional information.

 

What mobile operator are your "colleges" using? Is it the same one you're using?

 

I don't even know where you are.




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New Contributor
Keyfler
Posts: 8
Registered: ‎12-05-2011
My Device: Bold 9780

Re: Blackberry services through wireless !!!

We are all connected to the same cellphone company. But one uses the cellphone company to have access to their BB services they use the wireless from the office. The same that I am using.

 

I am connected to the wireless and eventually I would receive FB notifications or Whatsapp notifications. But this happens very seldomly, but my BBM is not working, and even browsing in the net I am not capable.

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,955
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry services through wireless !!!

What country?

 

Please look at your Manage Connections screen.

Click on the Services Status.

What is the status next to "BlackBerry Internet Service"?




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New Contributor
Keyfler
Posts: 8
Registered: ‎12-05-2011
My Device: Bold 9780

Re: Blackberry services through wireless !!!

On my Blackberry internet service is saying not connected. It should be connected to the WI-FI. I have checked on my collegues on theirs is connected through WI-FI. I have my wireless on and is connected to the office WI-Fi but I not able to use it.

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,955
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry services through wireless !!!

Ughh... so you're talking about this whole time trying to connect through WiFi. Ok, I didn't know that.

 

At your Manage Connections > Mobile Network screen... do you have Data Services ON, OFF , or while Roaming ON or Off?




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New Contributor
Keyfler
Posts: 8
Registered: ‎12-05-2011
My Device: Bold 9780

Re: Blackberry services through wireless !!!

It is on for everything. Data Services and while roaming.

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JSanders
Posts: 85,729
Likes: 23,109
Solutions: 5,955
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Blackberry services through wireless !!!

Ok, gotcha.

 

Then, additional things you might try:

 

1) Register HRT:     (OS5) Homescreen > Options > Advanced Options > Host Routing Table > Scoll to any line entry and > press the Menu key  > and then click Register Now.

If you have an OS 6 device, Look at Options > Device > Advanced... etc.

2) Resend Service Books:   KB02830 Send the service books for the BlackBerry Internet Service

You need to do this from your PC.

Hopefully that will get things going again for you!




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
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PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.