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BlackBerry® Bold™

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New Contributor
Posts: 2
Registered: ‎06-17-2013
My Device: 9900
My Carrier: rogers

Blalckberry desktop manager - Password not recognized

I am having difficulty with my Blackberry Bold 9900. I  installed the blackberry desktop software but it does not recognize  my password,  I went to the Blackberry Sign In page with my userid and password and it works.  So it seems the Blackberry Desktop Manager is not synced and it's not asking me for the userid to verify.

 

How can I get around this as I don't want to use up the limited amount of times I am allowed to try to log in!

Thanks for your help

Retired
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: Blalckberry desktop manager - Password not recognized

Hi Ninanamoru,

 

Welcome to the support community!

You shouldn't need to enter your BlackBerry ID password into the BlackBerry Desktop Software when connecting. It should prompt for the security password you use to lock your BlackBerry smartphone when you connect it with a usb cable.

Let me know if that helps.


-FS


 


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New Contributor
Posts: 2
Registered: ‎06-17-2013
My Device: 9900
My Carrier: rogers

Re: Blalckberry desktop manager - Password not recognized

Yes , thank you. That was the problem. It's a shame the Rogers technician didn't know to tell me that before my phone was wiped clean! Thanks again