BlackBerry® Bold™

[stormshock62]

Hi, I cannot get my Blackberry Desktop Software to connect to my Blackberry Bold 9900 smartphone using bluetooth. The Desktop Software detects the Bold 9900 using bluetooth but it just says I need to Troubleshoot my connection - the Desktop Software just won't connect to the phone using bluetooth and I subsequently cannot exchange media between my phone and my PC. Can anyone help? Thanks.

[hatchback]

Hey Stormshock62,

Welcome to the BlackBerry® Support Community Forums.

Please review the following article that provides two possible causes to why the BlackBerry Desktop software cannot communicate with the BlackBerry 9900 smartphone using Bluetooth:

"BlackBerry Desktop Software cannot communicate with the connected device" is displayed when attempting to synchronize organizer data between BlackBerry a smartphone and BlackBerry Desktop Software via Bluetooth
http://btsc.webapps.blackberry.com/btsc/KB13130

Let me know if you have any questions.

[stormshock62]

Thanks for that unfortunately neither of these fix the problem. I still cannot connect my BlackBerry 9900 to my laptop running BlackBerry Desktop Software

[hatchback]

Hey,

What Bluetooth stack is your computer using? 

Thanks.

[stormshock62]

hi, i have no idea, how do I find that out?

Thanks,

Stephen.

[stormshock62]

Hi again, I have a DELL Inspiron N5010 latop so I suppose it might be a DELL bluetooth stack but I don't know how to verify that. Can you assist me in determining what bluetooth stack I have on my laptop?

Thanks,

Stephen.