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New Contributor
stormshock62
Posts: 5
Registered: ‎11-08-2012
My Device: Blackberry Bold 9900

Bluetooth Connection to my Blackberry Bold 9900

Hi, I cannot get my Blackberry Desktop Software to connect to my Blackberry Bold 9900 smartphone using bluetooth. The Desktop Software detects the Bold 9900 using bluetooth but it just says I need to Troubleshoot my connection - the Desktop Software just won't connect to the phone using bluetooth and I subsequently cannot exchange media between my phone and my PC. Can anyone help? Thanks.

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Bluetooth Connection to my Blackberry Bold 9900

Hey Stormshock62,

Welcome to the BlackBerry® Support Community Forums.

 

Please review the following article that provides two possible causes to why the BlackBerry Desktop software cannot communicate with the BlackBerry 9900 smartphone using Bluetooth:


"BlackBerry Desktop Software cannot communicate with the connected device" is displayed when attempting to synchronize organizer data between BlackBerry a smartphone and BlackBerry Desktop Software via Bluetooth
http://btsc.webapps.blackberry.com/btsc/KB13130

 

Let me know if you have any questions.

-HB

 

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New Contributor
stormshock62
Posts: 5
Registered: ‎11-08-2012
My Device: Blackberry Bold 9900

Re: Bluetooth Connection to my Blackberry Bold 9900

Thanks for that unfortunately neither of these fix the problem. I still cannot connect my BlackBerry 9900 to my laptop running BlackBerry Desktop Software

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BlackBerry Technical Advisor (Retired)
hatchback
Posts: 2,283
Registered: ‎09-09-2010
My Device: BlackBerry Z10 Smartphone

Re: Bluetooth Connection to my Blackberry Bold 9900

Hey,

 

What Bluetooth stack is your computer using? 

 

Thanks.

-HB

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

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New Contributor
stormshock62
Posts: 5
Registered: ‎11-08-2012
My Device: Blackberry Bold 9900

Re: Bluetooth Connection to my Blackberry Bold 9900

hi, i have no idea, how do I find that out?

Thanks,

Stephen.

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New Contributor
stormshock62
Posts: 5
Registered: ‎11-08-2012
My Device: Blackberry Bold 9900

Re: Bluetooth Connection to my Blackberry Bold 9900

Hi again, I have a DELL Inspiron N5010 latop so I suppose it might be a DELL bluetooth stack but I don't know how to verify that. Can you assist me in determining what bluetooth stack I have on my laptop?

Thanks,

Stephen.

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