BlackBerry® Bold™

[MD74]

Can anybody pls. help me on this..

i m not able to activate bluetooth on my handset... though i can access the bluetooth OFF / ON tab. when i tab on the OFF button to ON the screen freezes for a while ( as if some process is on ) & then again it returns to OFF position. I Have reinitialised completely yet problem persists. though i m not sure if this is happening due to a missing driver or some other bug. have tried all ways to connect but bluetooth function seems dead

Pls. help me get back the bluetooth running normal

Thanks

Manish

[sdgardne · Accepted solution]

Hello!

I recommend that you attempt to boot into Safe Mode:

• KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, try to activate BT...if it does, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

If BT does not activate, then you may have some serious OS-level corruption, for which a clean OS reload might be the cure. 

At the top of each device forum, there should be some "sticky" threads that discuss the OS levels available for many models. If they include your model, then please use those as reference as you proceed. Otherwise, you will have to dig through the official download portal for OS packages for your model:

• http://us.blackberry.com/support/downloads/download_sites.jsp

From a PC, you can install any compatible (e.g., for your exact BB Model Number) OS package to a BB via this procedure:

• http://supportforums.blackberry.com/t5/BlackBerry-Device-Software/How-To-Reload-Your-Operating-Syste...

Note that while written for "reload" and the Storm, it can be used to upgrade, downgrade, or reload any BB device model -- it all depends on the OS package you download and install to your PC. If that OS package is from a carrier other than the carrier for which your BB was originally manufactured, then delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

• C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
• C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

Be sure that you remove, from your PC, any other BB device OS packages as having more than one installed to the PC can cause conflicts with this procedure.

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You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.

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You may also want to try this procedure to perhaps narrow down the precise causal item:

1. Load your OS "bare bones"...if anything is optional, do not install it.
2. If the behavior presents immediately, then try a different OS with step 1
3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
4. Add one thing -- no matter how tempting, just one.
5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

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If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

• KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!