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Regular Contributor
Posts: 50
Registered: ‎08-11-2013
My Device: Blackberry Bold 9900

Bold 4 Charging Issue And SWAP phone Info

Hi,

 

I own a Bold 4 9900 at times during charging the device the battery charging status indicator changes from thunderbolt sign to PLUG sign at the begining or middle of charging and at times when the battery is about to finish charging no matter if I use wall socket charger or USB via my laptop.The OS version on this phone is 7.1.0.746 ( 2108 ).I just got the phone recently being swapped with my previous Bold 4 which went dead and this was a SWAP.My previous Blackberry 9900 had the same issue and has had a battery replacement could it be a faulty battery again or USB cable.

 

Also are SWAP phones are refurbished phones from Blackberry or just a new one factory mint condition without the box and provided to customer from the service centers.

 

Regards

 

Shayak

Shayak Munshi
Hall of Famer II
Posts: 53,150
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 4 Charging Issue And SWAP phone Info

Hello,


Bold_4_9900 wrote:

I own a Bold 4 9900 at times during charging the device the battery charging status indicator changes from thunderbolt sign to PLUG sign at the begining or middle of charging and at times when the battery is about to finish charging no matter if I use wall socket charger or USB via my laptop.The OS version on this phone is 7.1.0.746 ( 2108 ).I just got the phone recently being swapped with my previous Bold 4 which went dead and this was a SWAP.My previous Blackberry 9900 had the same issue and has had a battery replacement could it be a faulty battery again or USB cable.




What you suspect is certainly possible, but also impossible to truly diagnose at an internet distance. If you want to attempt self-diagnosis, then a lot of different tests are needed, and even then they will only deduce/conclude a hardware problem -- not truly diagnose it. Nevertheless, if you want to try...

 



I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

 


You can also try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.


Bold_4_9900 wrote:

Also are SWAP phones are refurbished phones from Blackberry or just a new one factory mint condition without the box and provided to customer from the service centers.


It varies by specific contract...some may state that refurbished units are provided at replacement, others may say that only new devices can be used for replacement. But it is entirely under the control of your original purchase contract and the warranty provisions therein...and no one here, in this user-to-user community, is a party to your purchase contract, and therefore no one can say for sure what applies to your specific situation. You should review your contract.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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Regular Contributor
Posts: 50
Registered: ‎08-11-2013
My Device: Blackberry Bold 9900

Re: Bold 4 Charging Issue And SWAP phone Info

Hi SdGardne,

I appreciate the steps that you have mentioned but trust me 4h 15mins I won't survive,I read ur profile and u really mean it by all your expert advice and I am not being sarcastic in saying that but trust me I will die doing all those steps Smiley Happy.Well in india we don't have the contract system unlike in western countries.So I bought the phone with original bill just wanna know is there way to chk if the phone is refurbished or factory mint condition.

Regards,
Shayak Munshi
Hall of Famer II
Posts: 53,150
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 4 Charging Issue And SWAP phone Info

If that's not sarcasm, then I don't know the meaning of the word! There is no way that doing any of those steps will kill you.

Plus, there is a lot more than just that one 4h15m process up there...and none of it is guaranteed to do anything for you. It's all just tests for you to try and see if you can find the root cause of the problem.

You said you wanted help, and I gave you all that I have. I cannot cause you to choose to try and do what I suggested...you retain free will, after all.

I know of no way to look at a BB and know if it's brand new or refurbished.

Good luck.



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
Posts: 50
Registered: ‎08-11-2013
My Device: Blackberry Bold 9900

Re: Bold 4 Charging Issue And SWAP phone Info

Thanks a ton the phone looks new.
Shayak Munshi
Hall of Famer II
Posts: 53,150
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 4 Charging Issue And SWAP phone Info

I'm glad you got it resolved.



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Regular Contributor
Posts: 50
Registered: ‎08-11-2013
My Device: Blackberry Bold 9900

Re: Bold 4 Charging Issue And SWAP phone Info

Thanks sir
Shayak Munshi
Highlighted
Hall of Famer II
Posts: 53,150
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 4 Charging Issue And SWAP phone Info

I see by your other post(s) that you don't want any help from me; I am only too happy to oblige.

Good luck.



Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code