06-11-2012 04:02 AM
My 9000 Bold suddenly changed the function key 'on/call' to 'jk', end/power to 'nm', track ball push to 'hl' and 'a' to 'uo'.
No direct reason (never wet, crash, drop...) to find. Others have had this exact problem before but no solution so far?
Thanks in advance.
06-15-2012 12:54 PM
Welcome to the BlackBerry® Support Community Forums.
I would suggest to do a clean reload of the BlackBerry® device software as shown here: http://btsc.webapps.blackberry.com/btsc/KB11320, please test before restoring any data to the device.
If this resolves the issue do a selective restore of essential data (Address Book, Calendar, Task, Memos, BBM contacts etc.)
How to use BlackBerry® Desktop Software to restore data to a BlackBerry® smartphone from a backup file
If the issue still persists after the reload, further investigation might be required. To help further diagnose the cause, contact your wireless service provider or BlackBerry® Technical Support Services for further review and support.