BlackBerry® Bold™

[bw47]

Hello,

I am a recent owner of a Bold 9000.  I set the password and apparently missed the number of times I had to type it back into the BB.  I get an Unlock box, which when I click on, gives me the message: Enter "blackberry" to continue: 

I tried entering "blackberry" and nothing happens.  I tried entering my password and nothing happens. I tried a hard reboot and it did not work. 

Can someone let me know how I can unlock the BB.  Thanks.

[brandonnesbitt]

Are you hooked up to a BES server? If so then the password can be reset remotely by the Blackberry Manager console.

After you enter in blackberry does the screen say "attempt xx of xx"?

[traveller_uk]

If you are on BIS the only other option is to wipe the device.