Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎08-01-2013
My Device: Bold 9000

Bold 9000 Vendor ID 1 Prototype

[ Edited ]

I bought a second-hand Blackberry Bold 9000 out of a local store here in Romania and it shows 507 and I am unable to solve that error using Desktop Manager.

I heard that those handsets are samples sent to developers for testing purposes. Is there any way I can reinstall blackberry OS or even to send it to Research in Motion asking for a replacement device ?

Posts: 86,601
Likes: 23,199
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9000 Vendor ID 1 Prototype

I don't believe you will get BlackBerry to replace the device. You bought it second hand.


Error 507 simply means that no OS is recognized on the device. That is normally pretty straightforward to overcome.


What are the errors you're encountering when trying to install the OS?

1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes

Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code