BlackBerry® Bold™

[tomwe]

I ran the new update on my Bold 9650 & now I am unable to receive mail. Went in to the setup / email accounts & every time I select it - it freezes & I have to turn the phone off! Is there another way to setup my email account?

TomW

[JSanders Resident Expert · Accepted solution]

Don't turn the phone off! Do a simple reboot on the BlackBerry in this manner: With the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

Things you should try:

1) Register HRT:   (OS5) Homescreen > Options > Advanced Options > Host Routing Table > Scoll to any line entry and > press the Menu key  > and then click Register Now. If you have an OS 6 or OS 7 device, Look at Options > Device > Advanced > Host Routing Table, etc.

2) Resend Service Books:   KB02830 Send the service books for the BlackBerry Internet Service

3) Then, with the BlackBerry device POWERED ON, remove the battery for a minute, and then reinsert the battery to reboot. A reboot in this manner is prescribed for most glitches and operating system errors, and you will lose no data on the device doing this.

If you continue to have issues, Please try this, using your BlackBerry browser...
• Go to mobile.blackberry.com
• Scroll down to Communication and then to Email.
• Choose the appropriate email set up options.

Hopefully that will get things going again for you!