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BlackBerry® Bold™

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New Contributor
mhomaidan
Posts: 5
Registered: ‎08-31-2010
My Device: 9700

Bold 9700 Doesn't receive SMS !

Hi,

 

I have a Bold 9700, when I first bought the phone it was working fine (sending and receiving SMS). But after a couple of weeks later it only sends SMS's, but doesn't receive any !

 

When I tried sending an SMS to the phone I can see the arrows on the top right corner flashing. So its probably receiving the message, but it isn't displaying it.

 

Software installed is:   v5.0.0.442 (Platform 5.1.0.121)

Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Bold 9700 Doesn't receive SMS !

Check the messages service center from Options -> SMS Text -> Service Center: xxxxxxx


Call you carrier customer support to know the service center number.

tanzim                                                                                  
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New Contributor
mhomaidan
Posts: 5
Registered: ‎08-31-2010
My Device: 9700

Re: Bold 9700 Doesn't receive SMS !

The number is correct, I have checked with my service provider.

 

Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Bold 9700 Doesn't receive SMS !

 

Try this -

When you device is POWERED ON, remove the battery for a minute, and then reinsert the battery. This make a reboot to your device which minor issues with the BlackBerry device.


 

Then check the firewall setting of your device - 

  1. Options
  2. Security Options
  3. Firewall
  4. Block Incoming Messages: uncheck all SMS or other apps settings

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

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New Contributor
Jooli_2010
Posts: 3
Registered: ‎09-02-2010
My Device: Bold 9700

Re: Bold 9700 Doesn't receive SMS !

I had a problem with this and have it on another thread but this suggestion to take the battery out whilst switched on has got my SMS back where they should be with no emails being mixed in,  Thank you so much as this little problem has been driving me potty!

New Contributor
mhomaidan
Posts: 5
Registered: ‎08-31-2010
My Device: 9700

Re: Bold 9700 Doesn't receive SMS !

Tried removing the battery while the phone is on. My firewall is disabled, nothing is checked on SMS or any other app.

And I still can't receive SMS, I can only send ! This really driving me nuts !!
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Bold 9700 Doesn't receive SMS !

Remove your SIM card from the device and put any other SIM card and check sending/receiving SMS? If that works. Share your findings.

 

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
mhomaidan
Posts: 5
Registered: ‎08-31-2010
My Device: 9700

Re: Bold 9700 Doesn't receive SMS !

Tried changing SIM cards, then checked fot the correct service center number.

Still facing the same problem.

Do you think I should update or downgrade to another software version ?
I highly doubt that this is a hardware issue.
Elite II
tanzim
Posts: 9,321
Registered: ‎04-01-2008
My Device: Torch 9800

Re: Bold 9700 Doesn't receive SMS !

What is the result of using another SIM card in your device and sending/receiving text messages?

tanzim                                                                                  
If your query is resolved then please click on Accept as Solution

Click on the LIKE on the bottom right if the post deserves credit

New Contributor
mhomaidan
Posts: 5
Registered: ‎08-31-2010
My Device: 9700

Re: Bold 9700 Doesn't receive SMS !

It didn't work.

 

I did a security wipe (Formatted the device), and everything is back to normal

I want to import only my contact list from my back-up, but i guess thats another topic, i'll look it up.

 

Thank you for your help :smileyhappy: