BlackBerry® Bold™

[mhomaidan]

Hi,

I have a Bold 9700, when I first bought the phone it was working fine (sending and receiving SMS). But after a couple of weeks later it only sends SMS's, but doesn't receive any !

When I tried sending an SMS to the phone I can see the arrows on the top right corner flashing. So its probably receiving the message, but it isn't displaying it.

Software installed is:   v5.0.0.442 (Platform 5.1.0.121)

[tanzim]

Check the messages service center from Options -> SMS Text -> Service Center: xxxxxxx

Call you carrier customer support to know the service center number.

[mhomaidan]

The number is correct, I have checked with my service provider.

[tanzim]

Try this -

When you device is POWERED ON, remove the battery for a minute, and then reinsert the battery. This make a reboot to your device which minor issues with the BlackBerry device.

Then check the firewall setting of your device - 

1. Options
2. Security Options
3. Firewall
4. Block Incoming Messages: uncheck all SMS or other apps settings

[Jooli_2010]

I had a problem with this and have it on another thread but this suggestion to take the battery out whilst switched on has got my SMS back where they should be with no emails being mixed in,  Thank you so much as this little problem has been driving me potty!

[mhomaidan]

Tried removing the battery while the phone is on. My firewall is disabled, nothing is checked on SMS or any other app.

And I still can't receive SMS, I can only send ! This really driving me nuts !!

[tanzim]

Remove your SIM card from the device and put any other SIM card and check sending/receiving SMS? If that works. Share your findings.

[mhomaidan]

Tried changing SIM cards, then checked fot the correct service center number.

Still facing the same problem.

Do you think I should update or downgrade to another software version ?
I highly doubt that this is a hardware issue.

[tanzim]

What is the result of using another SIM card in your device and sending/receiving text messages?

[mhomaidan]

It didn't work.

I did a security wipe (Formatted the device), and everything is back to normal

I want to import only my contact list from my back-up, but i guess thats another topic, i'll look it up.

Thank you for your help