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BlackBerry® Bold™

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New Contributor
Posts: 2
Registered: ‎10-30-2012
My Device: Bold 9700
My Carrier: Bell

Bold 9700 - White Screen with a black shape on the top right corner

[ Edited ]

For the past few days, I am only seeing a white screen with a black shape on the top right corner. The incoming calls seem to be coming all right but I am not able to see anything on screen nor am I able to make a call. I also updated the software on the phone by connecting with my PC but the screen issue still remains. I am with Bell and my machine is Bold 9700

 

Is it a hardware issue? If yes, then any idea how small or big this problem could be and how to get it fixed. Any help will be most appreciated.

 

Thanks.

Developer
Posts: 76
Registered: ‎07-23-2012
My Device: bold 9700
My Carrier: vodafone

Re: Bold 9700 - White Screen with a black shape on the top right corner

did you try to format your software before updating ??
New Contributor
Posts: 2
Registered: ‎10-30-2012
My Device: Bold 9700
My Carrier: Bell

Re: Bold 9700 - White Screen with a black shape on the top right corner

No I just connected the phone to the PC and downloaded the updated software. Can you please advise what steps I need to follow to format first.

 

Thanks.