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Contributor
RBShields
Posts: 11
Registered: ‎07-30-2010
My Device: Bold 9700
Accepted Solution

Bold 9700 connection problems

I am having problems connecting my device with the USB cable.  I have tried three cables, and while my PC sees my Blackberry Bold 9700, and evenb recognises its PIN, it will not allow me to sync.  I have tried uninstalling and re-installing the software, but to no avail. 

 

Can anyone help?

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New Member
wesca22
Posts: 1
Registered: ‎11-20-2011
My Device: Bold 9780

Re: Bold 9700 connection problems

If you have the correct version installed for your OS (eg. Windows 32/64, Mac, etc) and you are running the program with administrative priviledges then the computer end should be g2g.

Off the top of my head you would want to make sure the SD card is not write protected, otherwise I would just do a backup then a reload of the handheld sw.

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Contributor
RBShields
Posts: 11
Registered: ‎07-30-2010
My Device: Bold 9700

Re: Bold 9700 connection problems

What is the easiest way to reload handheld SW?

 

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Elite II
BillJ
Posts: 8,978
Registered: ‎01-05-2009
My Device: BlackBerry Z30

Re: Bold 9700 connection problems

Plug your phone into your PC via USB (if you can get it to connect, which I think you're having issues with).  If you can connect it properly, open BlackBerry Desktop Software.  Once your phone is recognized, click Device at the top of the software then Restore from the drop-down menu.  Choose the most recent restore point and proceed.  If you don't have any restore points, then click Device at the top of the software then Update instead.  It will probably tell you you're up to date, so click View Other Versions and choose the most recent version and proceed.

 

 

Let us know if that helps you.  :smileyhappy:


- If my response has helped you, please click "Options" beside my post and mark it as solved. Clicking the "thumbs up" icon near the bottom of my response would also be appreciated.



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Contributor
RBShields
Posts: 11
Registered: ‎07-30-2010
My Device: Bold 9700

Re: Bold 9700 connection problems

Back to having problems again.  Beginning to wonder if this is a hardware problem.

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