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New Contributor
antons123
Posts: 2
Registered: ‎01-20-2014
My Device: Bold 9700
Accepted Solution

Bold 9700, troubles after software update - browser and youtube not working

[ Edited ]

Device info

 

Your carrier: MTS Russia

Model info and OS version (Go to Settings, then Options, then about):

Blackberry Bold 9700 )S 6.0 bundle 2534 v6.0.0.570 Platform 6.6.0.250

 

 

When writing your question

Any other details that would help us out with your issue:

Good description of what is really wrong and how to reproduce if possible. Details of what you did before:

Dear all,

I recently decided to upgrade the software on my BBerry Bold 9700. After upgrade – the Browser and youtube do not work (they just do not launch at all, . And in blackberry desktop software there’s the info, that I need to do the software (BBery OS) upgrade again. Repeating the upgrade does not fix the problem – I get the same message again and again, both browser and youtube not working.

 

 

Please let me know how to fix it. Thanks.

 

Desktop software version is 7.1.041

Hall of Famer II
sdgardne
Posts: 48,742
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Bold 9700, troubles after software update - browser and youtube not working

Hi and Welcome to the Community!

 

Given your description, I would conclude that something went wrong in the update you performed, and a clean reload is now needed. The simplest way is to, on a PC (you cannot do this on MAC):

1) Make sure you have a current and complete backup of your BB...you can find complete instructions via the link in my auto-sig below.

2) Uninstall, from your PC, any BB OS packages

3) Make sure you have the BB Desktop Software already installed

4) Download and install, to your PC, the BB OS package you desire:

  • http://us.blackberry.com/support/downloads/download_sites.jsp
  • It is sorted first by carrier -- so if all you want are the OS levels your carrier supports, your search will be quick. However, some carriers are much slower than others to release updates. To truly seek out the most up-to-date OS package for your BB, you must dig through and find all carriers that support your specific model BB, and then compare the OS levels that they support.

5) Delete, on your PC, all copies of VENDOR.XML...there will be at least one, and perhaps 2, and they will be located in or similarly to (it changes based on your Windows version) these folders:

  • C:\Program Files (x86)\Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows UserName)\AppData\Roaming\Research In Motion\BlackBerry\Loader XML

6a) For changing your installed BB OS level (upgrade or downgrade), you can launch the Desktop Software and connect your BB...the software should offer you the OS package you installed to your PC.

6b) Or, for reloading your currently installed BB OS level as well as for changing it, bypass the Desktop Software and use LOADER.EXE directly, by proceeding to step 2 in this process:

If, during the processes of 6a or 6b, your BB presents a "507" error, simply unplug the USB cord from the BB and re-insert it...don't do anything else...this should allow the install to continue.



You may also want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.



You may also need the use of these tricks:



If you are on MAC, you are limited to only your carriers sanctioned OS packages...but can still use any levels that they currently sanction. See this procedure:

  • KB19915How to perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
antons123
Posts: 2
Registered: ‎01-20-2014
My Device: Bold 9700

Re: Bold 9700, troubles after software update - browser and youtube not working

Hi, sdgardne!

here's a brief report on what's done.

Done everything 1 to 6b nothing helped. I did'nt restore the data on the device, just looked whether the browser works or not. The Sw bundle I used was 9700M_PBr6.0.0_rel2534_PL6.6.0.212_A6.0.0.570_MTS_Russia.exe

How To Reload Your Operating System on clause 4 "On the next page, click on the Advanced button.  Ensure that both boxes (Delete all application data and Delete all currently installed applications) are checked".  Click Next.

the installer didn't let me check or uncheck the boxes - they were just checked.

 

Therefore I had only one option left - Article ID: KB27956 How to recover a BlackBerry smartphone from any state.

Did everything written there, browser started to work. Restored data from back up and reinstalled missing applications. it all works so far.

I guess the difference is that the problem was on configuration 6.0 bundle 2534 v6.0.0.570 Platform 6.6.0.250

and now 6.0 bundle 2534 (V 6.0.0.570, platform 6.6.0.212)

 

thanks for help