I was listening to music and my bb just randomly switch off. At first i thought it was normal so i pluged it into my wall charger and the red LED light came on, after instead of rebooting as it normall would , there was no response. To this day it does the same thing 
. Please I need help ! 
I've been charging it for days so it's definatly not flat. 
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain connected to a known-good wall charger (not PC USB):
- With the battery inside, connect your BB to the wall charger
- Leave it alone for 2 hours, no matter what the LED or the display does
- Remove the battery
- Wait 15 minutes
- Insert the battery
- Wait another 2 hours, no matter what the LED or the display does
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
- Obtain a known good and already fully charged additional battery...use it in your BB and see what happens
- Obtain access to a known good and identical BB...use your battery in it and see what happens
The results of this will indicate if it's your BB or your battery that has the problem.
Good luck and let us know!
 button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions. | |||||||
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