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New Contributor
Posts: 4
Registered: ‎09-14-2011
My Device: Bold 9780
My Carrier: Digicel Barbados

Bold 9780 Data Services Unavailable

I've just switched carriers as I've moved to Barbados, but when i try to activate the data on my phone with the new sim, it says the phone is incompatible with the service.

 

I was advised by the new carrier to cancel the old data plan (which was prepaid so i had just forgotten about it) and to try again. It's still not working... someone help me please! '

 

Could it be that the phone isn't unlocked for data?

 

 

Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bold 9780 Data Services Unavailable

Hi T3hGh0sT

 

To use your BlackBerry on another provider, you will first need to contact the original provider to have it unlocked.

 

Thanks

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

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New Contributor
Posts: 4
Registered: ‎09-14-2011
My Device: Bold 9780
My Carrier: Digicel Barbados

Re: Bold 9780 Data Services Unavailable

Thanks for the response Cpt. Sweatpants, but this I've already done, and they assure me the phone is no longer on their plan, yet my problem persists!
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bold 9780 Data Services Unavailable

The BlackBerry doesn't just need to be removed from their plan, they need to provide you a code to unlock the SIM, which will allow you to use your BlackBerry on other networks.

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

New Contributor
Posts: 4
Registered: ‎09-14-2011
My Device: Bold 9780
My Carrier: Digicel Barbados

Re: Bold 9780 Data Services Unavailable

The phone was purchased unlocked. So i'm wondering if this means that activating a carrier's plan locks your blackberry? As far as i can see, in options > device > advanced > sim card, 

 

sim                       disabled
network                disabled
network subet    disabled
service provider disabled
corporate :           disabled 

 

Meaning the phone is unlocked right? 

 

This begs the question, how do you check if the phone is data locked?  

New Contributor
Posts: 4
Registered: ‎09-14-2011
My Device: Bold 9780
My Carrier: Digicel Barbados

Re: Bold 9780 Data Services Unavailable

Also, I've contacted my old provider who's only advice was to get the phone unlocked elsewhere, as they dont offer that service. Which brings me back to square one as in my last msg, it shows the phone is unlocked.
Highlighted
Retired
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bold 9780 Data Services Unavailable

Yes this means that the SIM is unlocked.  Can you send me your PIN via Private Message so that I can take a look?

 

Thanks

 

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!