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BlackBerry® Bold™

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New Contributor
mondongo
Posts: 3
Registered: ‎02-21-2013
My Device: bold 9780

Bold 9780 has white screen then works for a little then goes blank.I know nothing I am in argentia.HELP

Hola folks.

the things is currently white screen mode,sometimes reboots when battery etc is removed.sat on it the other day and it fired up,everything visible and working.got a phone call even with blank screen,then would work for incoming.made

one call when screen was in working mode.Problem is i am in argentina and it's arm and a leg to have it looked at.

was second hand.cost £50 so not worth spending much for repairs.Any none offensive advice as to what to do with it!!

gratefully recieved.

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Hall of Famer II
sdgardne
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Bold 9780 has white screen then works for a little then goes blank.I know nothing I am in argentia.HELP

Hi and Welcome to the Community!

First, I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

 

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

 

But if the behavior continues in Safe Mode, then there may be more drastic measures you'll need to attempt.


Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
mondongo
Posts: 3
Registered: ‎02-21-2013
My Device: bold 9780

Re: Bold 9780 has white screen then works for a little then goes blank.I know nothing I am in argentia.HELP

Thanks for the mail....sorry to say no good.I have only been using it as a phone,don't have the know how to do technical things like apps and such so it's not infected!!!......think it's more physical, a knock?no water involved.

when i take out the battery it doesn't reboot every time only after several tries.well thanks again,will have to revert back to the pigeos!!!

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Hall of Famer II
sdgardne
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Bold 9780 has white screen then works for a little then goes blank.I know nothing I am in argentia.HELP

Anything is possible...but diagnosing at an internet-distance will never be as good as an in-hand evaluation by a qualified hardware technician.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
mondongo
Posts: 3
Registered: ‎02-21-2013
My Device: bold 9780

Re: Bold 9780 has white screen then works for a little then goes blank.I know nothing I am in argentia.HELP

Well,I asked my son to check with the local repair shop in UK and they suggest that a new screen is the solution?

60 quid but here in Argentina is about 115 quid..........can i sell it for scrap,if so where?

 

many thanks for your help.

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Hall of Famer II
sdgardne
Posts: 48,545
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Bold 9780 has white screen then works for a little then goes blank.I know nothing I am in argentia.HELP

Sorry, but I really have no advice to offer...what they recommend could be accurate, but again (IMHO) only in-hand evaluation can know for sure. As to selling for scrap, I likewise have no idea what your options for that are in Argentina.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.