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New Member
ventystrech
Posts: 1
Registered: ‎07-26-2011
My Device: Blackberry Bold 9780
My Carrier: Sasktel

Bold 9780 randomly shuts off

[ Edited ]

My blackberry bold that's a little over 5 months old Keeps randomly shutting off.. I looked at other peoples posts about theirs turning off and theirs manages to reset itself.  Mine will just totally go black screen and that's it.. You can press all the buttons you want and try turn it on it wont do anything. You need to do a battery pull. And its getting worse, it does it about 6-15 times a day now.. Very very annoying cause the darn thing takes 5 miss to turn on! I notice it mostly does it most often whenever IM sending a a text, or browsing the web. Already reset the phone and nothing helped. :Helpsmilie:

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New Member
TH3POTT3R
Posts: 1
Registered: ‎07-27-2011
My Device: BOLD 9780
My Carrier: T-Mobile UK

Re: Bold 9780 randomly shuts off

I could do with some help on this one too. My 9780 is only a day old and it's shutting down randomly. When i plug the charger in, it restarts. Other than that, you have to remove the battery.

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New Member
icetucker
Posts: 1
Registered: ‎10-22-2011
My Device: bold 9780
My Carrier: O2

Re: Bold 9780 randomly shuts off

I have the same problem on my 3 month old Bold 9780. I just shuts it's self down for no apparent reason. I guess the lack of response on this though means RIM haven't a clue either?

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New Member
raptor50h
Posts: 1
Registered: ‎11-15-2011
My Device: Bold 9780
My Carrier: Bell

Re: Bold 9780 randomly shuts off

Same problem, the phone is 11 months old

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New Member
bjscott13
Posts: 1
Registered: ‎11-22-2011
My Device: 9780
My Carrier: T-mobile UK

Re: Bold 9780 randomly shuts off

same problem on 8 week old 9780 , replaced with second 9780 - same problem again within 3 days :-(
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New Contributor
Marchi
Posts: 3
Registered: ‎03-10-2012
My Device: Torch 9860
My Carrier: Optus

Re: Bold 9780 randomly shuts off

I had the same problem, the battery was almost drained and it shut off. When I plugged it in, it would not switch on!!

 

When it finally switched on I got a white screen with a gazillion error messages. After 15 minutes of dismissing error messages it would just be a white screen with no error messages. I did a software reload a few times  but even after deleting all data from the phone and reinstalling the OS as per instructions somewhere on this site, it STILL did the same.

 

I waited for 2 weeks, the new OS came out, I uploaded that and it came back to life. Its still pretty **bleep** though, its slow, unresponsive and it gives me a headache. BB better step up quickly cause if it continues like this they will be out of the marketplace in no time at all. 

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New Member
Rudeboy_zn
Posts: 2
Registered: ‎05-06-2013
My Device: Bold 9780
My Carrier: Vodacom

Re: Bold 9780 randomly shuts off

My blackberry bold 9780 randomly switches off by it's self and only switches back on when I plug the charger in or do a battery pull! I've done os software re install and I've bought a new battery but it's still doing the same thing! Any advise anyone?
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Hall of Famer II
sdgardne
Posts: 47,699
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9780 randomly shuts off


Rudeboy_zn wrote:
My blackberry bold 9780 randomly switches off by it's self and only switches back on when I plug the charger in or do a battery pull! I've done os software re install and I've bought a new battery but it's still doing the same thing! Any advise anyone?

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode, then you may need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. To prepare, you should be sure that you have a full backup to your PC...please review the Backup link in my auto-sig on this post for instructions.

You may also need the use of these tricks:

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
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New Member
Rudeboy_zn
Posts: 2
Registered: ‎05-06-2013
My Device: Bold 9780
My Carrier: Vodacom

Re: Bold 9780 randomly shuts off

I've put my blackberry bold 9780 into safe mode but it's still doing the same thing, switching off by it's self! The 1st time it shut down in safe mode it displayed a message saying "shutting down battery completely drained" but after a battery pull it rebooted and showed the battery was full! It's shut down several times in safe mode after that without displaying any messages but I have noticed that after every shutdown and reboot it showed the battery at different levels! 1st it showed the battery was full then the 2nd time it showed it was almost flat then it showed it was 3/4 full ans so on! It can't be the battery cause it is a brand new battery! I have done an os software reinstall using the application loader because of this same problem and it is still doing the same thing! Anymore advice anyone?
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Hall of Famer II
sdgardne
Posts: 47,699
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9780 randomly shuts off


Rudeboy_zn wrote:
It can't be the battery cause it is a brand new battery!

Actually, I have to disagree there...while rare, a "new" battery certainly can have issues. The best test is to find someone with an identical BB but does not have these problems...trade batteries and see what happens. So, what I would agree with, based on this, is that your battery being causal is now much less likely...but not yet zero.


Rudeboy_zn wrote:
Anymore advice anyone?

 


You may want to investigate the use of BBSAK (bbsak.org) to perform the wipe it is capable of.



You may also want to try the "Bare Bones OS Reload Procedure" to attempt to narrow down the precise causal item:

  1. Load your OS "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.