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BlackBerry® Bold™

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dream_36
Posts: 1
Registered: ‎04-09-2012
My Device: Blackberry Bold 9780
My Carrier: Digicel

Bold 9780 screen gone white

My screen has gone white and it didn't drop or get wet, it just went white but I can still receive calls and messages. How do I fix this?

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010
My Device: BlackBerry Z10

Re: Bold 9780 screen gone white

Hi dream_36 and welcome to the BlackBerry Support Community Forums!

 

I would suggest performing a backup of your BlackBerry® smartphone then reloading the software as shown in the article below:

KB11320 - How to perform a clean reload of the BlackBerry Device Software using BlackBerry Desktop M...

or

KB19915 - How to perform a clean reload of BlackBerry smartphone application software using BlackBer...

Thanks

 

 

-CptS

 

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