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Posts: 1
Registered: ‎11-03-2013
My Device: BlackBerry Bold 9780
My Carrier: Celcom Malaysia

Bold 9780 stuck on load screen.

Recently I'm downloading the upgrade version of BBM that requires me to reboot my Bold. but it won't start and stuck on the loading screen (blackberry logo with the progress bar) I tried to get it in to safe mode but it didn't work. what should I do ? 

Hall of Famer II
Posts: 52,479
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9780 stuck on load screen.

Hi and Welcome to the Community!

(Credit JSanders)

There are two methods of recovery for you to try:

Method One:

  • Open the Blackberry Desktop Software & Connect your device to your PC using the OEM USB cable, and without inserting battery.
  • You will get three options: Retry, Update Or Cancel; click on update.
  • Once it is to the stage of "initializing handheld", insert the battery.
  • If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Method Two:

  • Start your BlackBerry in Safe mode. KB17877 How to start a BlackBerry smartphone in Safe Mode
  • Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
  • IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect:  Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
  • Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it. 
  • Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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