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BlackBerry® Bold™

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New Contributor
coigley
Posts: 5
Registered: ‎11-10-2011
My Device: Bold 9790

Bold 9790 Problems with Protect

Would welcome help with the following:

Have installed BB Protect app - looks OK

I go to the Protect website and login - phone is shown, details good. Website 'dead', Cannot get any selections to work - eg, Location, Ring, Message etc.

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Trusted Contributor
rosebags
Posts: 141
Registered: ‎04-16-2013
My Device: bold 9900

Re: Bold 9790 Problems with Protect

the phone needs to be switched on and signal needs to be active.
if that doesnt work you may have to re-boot your PC and try again
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New Contributor
coigley
Posts: 5
Registered: ‎11-10-2011
My Device: Bold 9790

Re: Bold 9790 Problems with Protect

Have done all that, thanks. Hair rapidly disappearing!
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