02-04-2012 11:44 AM
I have just upgraded my old Bold 9700 to a 9790 today, and when I plugged it into my laptop, it just isn't recognised. I have already charged the device, and everything on it appears to be working correctly, but there was no message from the laptop when I plugged it in with the USB cable.
I know there was another thread about this issue and he solved it with a new cable, but I would think this a bit of a coincidence that there was something wrong with mine when it worked perfectly well with the 9700 recently! I am also running Windows 7.
02-09-2012 12:23 PM
Does Windows dectect that the BlackBerry® smartphone is connected to the PC? Also do you have the latest version of the BlackBerry® Desktop Software installed? Please have a look at he following article:
Identifying and troubleshooting issues with the BlackBerry Desktop Software detecting a USB connected BlackBerry smartphone
02-13-2012 05:01 PM
Thanks hatchback. I have installed the latest desktop software but every time I connect my 9790 to it, the whole thing just freezes. It asks me to connect the device, the page opens up to Get Started with this Device, and then it freezes. This is very frustrating, so what do I do now, please?
03-01-2012 11:32 AM
I am having exactly the same problem. First indication was not being able to charge the Bold from my laptop's (ThinkPad) USB port, but it charges fine from an outlet. I happen to have a mini-USB data cable and even used it in place of the one shipped with device.
I have installed the Desktop Manager, Verizon's Access Manager, and the latest Blackberry USB driver. Verizon support had me reinstall all of the USB drivers. Absolutely nothing has worked.
I searched every forum I can find and have not located anything helpful. Most recommendations for tethering assume that the device is recoignized.
03-07-2012 01:40 PM
I am beginning to think this might be more of a Windows 7 problem than just to do with BlackBerry. What systems does everyone else use that is having a similar recognition problem?