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BlackBerry® Bold™

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New Member
Posts: 2
Registered: ‎09-30-2012
My Device: Bold 9790
My Carrier: t mobile

Bold 9790 keeps rebooting randomly

I'm having a scary problem, which my friend had, which lead to her phone being a complete destruction. Basically, the battery is full, yet drains very easily, and then suddenly reboots and the battery power is gone back up etc. The random reboots are worriying me, as well as the battery. Please help? Please
New Member
Posts: 1
Registered: ‎09-30-2012
My Device: Bold 9790
My Carrier: Vodafone

Re: Bold 9790 keeps rebooting randomly

i always face the same sometmes.
New Member
Posts: 2
Registered: ‎09-30-2012
My Device: Bold 9790
My Carrier: t mobile

Re: Bold 9790 keeps rebooting randomly

Well the thing is, my friend had exact same problems with her bold, and gradually it got worse and eventually, it just stopped working. I'm worried now
Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Bold 9790 keeps rebooting randomly

Please boot your handheld in safe mode

 

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB17877&sliceId=2&cmd=displayKC&d...

 

If this not helps then, please perform a clean OS reload using procedure provided in belwo URL and observe.

 

http://btsc.webapps.blackberry.com/btsc/viewdocument.do?externalId=KB11320&sliceId=2&cmd=displayKC&d...

New Contributor
Posts: 8
Registered: ‎04-13-2012
My Device: Bold 9790
My Carrier: Vodafone

Re: Bold 9790 keeps rebooting randomly

Hey,

 

I tried booting on Safe mode did not help. I did clean OS reload; the problem persists. 

 

Please guide.

regards,
Manish Kumar Jain
Hall of Famer II
Posts: 50,919
Registered: ‎11-28-2008
My Device: Z30/Z10/Q10 (10.3.1.2582), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9790 keeps rebooting randomly


manishkumarjain wrote:

Hey,

 

I tried booting on Safe mode did not help. I did clean OS reload; the problem persists. 

 

Please guide.


Duplicate:

http://supportforums.blackberry.com/t5/BlackBerry-Bold/Blackberry-9790-keeps-rebooting-on-its-own/m-...




Occam's Razor nearly always applies when troubleshooting technology issues!
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