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BlackBerry® Bold™

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Contributor
uklogistics
Posts: 26
Registered: ‎04-01-2009
My Device: Not Specified
Accepted Solution

Bold 9790 not auto learning where similar emails should be filed to

Hi

 

According to one our BES users, his handset is not auto learning where similar messages (either Sender or Subject matter) should be filed to.

 

if for example he received an email to his BES account from John@test.com and then filed to Inbox folder called John's Emails, his previous handset would remember this action. So next time he would receive an email from John@test.com, and then tried to move it to a folder , then handset would remember the previous action, and display the folder John's Email ,  so he can efficiently file his emails.

 

This functionality is described in more depth here:

 

http://crackberry.com/managing-your-enterprise-inbox-simplest-blackberry

 

Please can you urgently advise how I enable this functionality on his handset, because at the moment each time he tries to file an email it defaults to the same Inbox Folder, regardless of sender and subject matter.

 

 

Contributor
uklogistics
Posts: 26
Registered: ‎04-01-2009
My Device: Not Specified

Re: Bold 9790 not auto learning where similar emails should be filed to

Rebooting the handset appears to have resolved this issue.