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jenkier
Posts: 1
Registered: ‎03-26-2013
My Device: Bold 9790

Bold 9790 overheating and trackpad problem

I got my bold 9790 in 29/12/12 and haven't had any problems other than it getting very warm until now! Today 26/03/13 the phone has felt warm all day and the trackpad has decided to stop working! I took the battery out (whilst phone was on) held the trackpad button for a few seconds and the reinserted the battery however it has not worked! I can select with the trackpad ie. Click it but I cannot move it. The phone has sustained no damage ie. It hasn't been droped or anything like that - I would appriciate any advice! J
Hall of Famer II
sdgardne
Posts: 49,104
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.3.1.2072), Playbook (2.1.0.1526)

Re: Bold 9790 overheating and trackpad problem

Hi and Welcome to the Community!

I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. When successfully into Safe Mode, think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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