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BlackBerry® Bold™

New Member
Posts: 1
Registered: ‎04-01-2013
My Device: bold 9900
My Carrier: Sprint
Accepted Solution

Bold 9900! Buttons aren't working!

Every type of button on my phone suddenly stopped working. It never got wet, I didn't drop it, so why is this happening? I took the battery out several times and nothing! It charges perfectly fine, I can see the texts and voicemails I received but I can't open it or view them because the buttons aren't working, as well as receiving an incoming call,  I can't do anything. Please help me!

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Forums Advisor III
Posts: 1,169
Registered: ‎02-28-2009
My Device: Torch, Bold, Play Book, and Bluetooth HS-700
My Carrier: BELL

Re: Bold 9900! Buttons aren't working!

This is giving me the impression there is a fault in the keypad assembly, or in the circuits that read the keypad. You will have to send the phone in for service...



Jerry G.
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New Contributor
Posts: 2
Registered: ‎04-01-2013
My Device: bold 9900
My Carrier: rogers

Re: Bold 9900! Buttons aren't working!

That happens to me often. I think its overheating. I take out the battery and was like 10 seconds and put it back in. I do that until it works again.
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