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New Contributor
Unktrvlr
Posts: 4
Registered: ‎02-22-2013
My Device: Bold 9900
My Carrier: T-Mobile

Bold 9900 Complete reboot three different phones

I am on my third bold 9900.  All replaced by T-Mobile for rebooting randomly. Once in front of the T-Mobile tech.

There are no apps or after market add ons. One bold was run with a SD card, two are without. One bold was used with the blackberry case, two were in Otter Boxes.

The battery is removed @ every five weeks ( trouble shooting or need for info on the back) and at least once with the current bold it has aborted a restart, went black and rebooted!

 

I am Sick and Tired of dealing with the T-Mobile customer and tech service for a blackberry issues, any suggestions other than crushing the phone and starting over with a new one (non blackberry)

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Hall of Famer II
sdgardne
Posts: 47,315
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 Complete reboot three different phones

Hi and Welcome to the Community!

 

With hardware designed, built, and operated by humans, perfection is not possible...there will always be defects. With your description, that is of course much less likely...but the probability, while approaching it, can never truly reach zero.

 

TM is responsible for all of your formal support, and can escalate cases up to BlackBerry if necessary...there is no way to avoid that support model, for it is contractually required for all parties.

 

 

But, if you wish to try something independent of them, here is a procedure you could try to perhaps narrow down the precise causal item:

  1. Load your OS clean and "bare bones"...if anything is optional, do not install it.
  2. If the behavior presents immediately, then try a different OS with step 1
  3. If the behavior does not immediately present, then run for as long as it takes for you to be sure that the behavior will not present.
  4. Add one thing -- no matter how tempting, just one.
  5. If the behavior does not present immediately, then again run for long enough to be sure it will not have the same problem
  6. Repeat steps 4 and 5 until all things are loaded or the behavior presents

When the behavior presents, you know the culprit...the last thing you loaded.

If the behavior does not re-present, then you know that either step 1 or 2 cured it.

If the behavior presents no matter what, then you likely have a hardware level issue for which no amount of OS or software can cure...and thereby again requiring you to interact with TM for formal support.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Unktrvlr
Posts: 4
Registered: ‎02-22-2013
My Device: Bold 9900
My Carrier: T-Mobile

Re: Bold 9900 Complete reboot three different phones

Second attempt to reply.
Thanks for the info,
I have tried the listed steps.
The phone still reboots.

The ONLY thing loaded is the factory loaded os.

Thanks again
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Hall of Famer II
sdgardne
Posts: 47,315
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 Complete reboot three different phones

Well, the steps are iterative...so if you've only tried one OS package, then you have only succeeded in getting through one iteration, and even then only to step 2...with what you describe, you should next return to step 1, this time trying a different OS package.

Also, be sure you are going "bare bones"...during the loading process, anything you can control as to if it loads or not, make sure it does not load (e.g., no language packs, no Maps, no other add on's, etc.). Truly, anything that you can suppress from loading, do so.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Unktrvlr
Posts: 4
Registered: ‎02-22-2013
My Device: Bold 9900
My Carrier: T-Mobile

Re: Bold 9900 Complete reboot three different phones

Really?

I am on my third!! pos from blackberry and the advise is to keep trying different os's.

I am trying ( unsuccessfully ) not to be sarcastic , but a phone ( excuse me three phones ) direct from the factory through a provider should not require this level of after market massaging to work reliably.
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Hall of Famer II
sdgardne
Posts: 47,315
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 Complete reboot three different phones

I do not disagree with you at all...but you asked for methods to try and resolve your situation, separate from your formal support channel (which, btw, this site is NOT a part of). If you do not like the recommendations, then you are of course free to do whatever you wish.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
Unktrvlr
Posts: 4
Registered: ‎02-22-2013
My Device: Bold 9900
My Carrier: T-Mobile

Re: Bold 9900 Complete reboot three different phones

Excuse my responses, as I was directed to this site as being direct with blackberry
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Hall of Famer II
sdgardne
Posts: 47,315
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 Complete reboot three different phones

Ah yes, that happens all too often. But, now you know that whoever provided you with that direction was not correct.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.