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BlackBerry® Bold™

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New Contributor
Posts: 4
Registered: ‎01-31-2012
My Device: Bold 9900
My Carrier: Bell Mobility
Accepted Solution

Bold 9900 Email Receives/Doesn't Send Help

I recently switched from the BlackBerry Pearl to the BlackBerry Bold 9900.  I was able to send/receive email without any problems on my Pearl but since I switched phones I can only receive email (Outlook) on the Bold; it won't send.  If I try to send I get a red x.  The message status says Transaction Error: failure at service.  I tried to troubleshoot using the help option but it may as well have been written in Greek.  I'm not very tech savy.  If anyone can walk me through fixing this problem I would greatly appreciate it.  It's very frustrating having to reply all the time on an actual computer. Thanks!!!

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Bold 9900 Email Receives/Doesn't Send Help

Gotcha.  Try this.. can you delete the email accounts using email setup and add them from the mobile site?

From the device, go to mobile.blackberry.com
Scroll to Communicate and click on Email.
Click on Integrate now for the email service you want to add and see if that works.

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Member
Posts: 1
Registered: ‎09-26-2012
My Device: 9900
My Carrier: Telus

Re: Bold 9900 Email Receives/Doesn't Send Help

not sure why, but after selecting country, all the link you posted does it give tips and tricks, sharing ect.  there is no communicate option anymore.  any other ideas?

Forums Veteran III
Posts: 3,802
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Bold 9900 Email Receives/Doesn't Send Help

Yes: from the phone go to blackberry.com/integrate
________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution!
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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