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gillest06
Posts: 1
Registered: ‎09-10-2012
My Device: bold 9900

Bold 9900 MEP code

Hello, I have changed the operator and we have entered 10 wrong MEP code, the BOLD 9900 now is completly blocked How can I reinitialize the MEP code ???

tks

 

JSanders
Posts: 86,582
Likes: 23,197
Solutions: 5,992
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9900 MEP code

After the ten attempts have been used, you must get RIM to unlock the device.


There are two routes, and only two, to achieve this.

* IF your device is in warranty, contact your service provider technical support. Tell them you have this issue which needs to be escalated to RIM level customer support. I'll warn you that most carrier technical support people will first assume and think you are referring to a device security unlock, and you will need to convince them otherwise and explain clearly what you need. THEY will not be able to help you because the carriers themselves cannot unlock a device which has had the MEP code attempts depleted, and should (and you will need to ask) to have the case escalated to RIM level tech support.
* If your device is out of warranty, contact RIM direct. See the Contact Us information from the website: http://ca.blackberry.com/contact/ The options you want to select to speak to BlackBerry Customer Care are 3 (for inquiries, orders, billing, e-RMA etc) then 5 (e-RMA and Out of Warranty).

Make sense? Good luck.




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