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BlackBerry® Bold™

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New Contributor
moudyman
Posts: 3
Registered: ‎12-21-2012
My Device: Bold 9900

Bold 9900 Restarts like crazy

Device info
Your carrier: Vodafone Egypt 2G Network with BIS/BES.
Model info and OS version: Bold 9900 7.1 Bundle 2108

Apps and free space:

App Storage146.7MB free

Internal storage 3.5GB Free

Media Card: 8.5MB free out of 1GB

Apps:

BeWeather 2.6.20

Bey2ollak 0.0.8

CircleTie 2.5

Crystal Ball II free 1.0

Flashlight 1.2.1

Shazam 2.8.1

Whatsapp

 

Hello Guyz,

 

Im really feeling very disapointed with BB :smileysad:

 

I had 9700 before it was very good, now i have 9900 which restarts like crazy, i can not rely on it anymore.

 

1- During Calls

2- While its in the pouch

3- while its idle out of the pouch

 

i witnessed it once the device was idle, nothing going on, and suddnly it powered off, and then started once again on its own, and in the middle of the restart it restarted again, and then booted up.

 

That happened with all the OS, even OS6 :s... any help to identify the issue is much appreciated.

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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Bold 9900 Restarts like crazy

Have you tried with a different battery? Does it do it while plugged in and charging?
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New Contributor
moudyman
Posts: 3
Registered: ‎12-21-2012
My Device: Bold 9900

Re: Bold 9900 Restarts like crazy

Hello,

 

No, but here is what i did.

 

1- the battery is very good, because i tested my friend's battery and the same happened again.

2- i haven't tested having the same on the charger, because i will have to leave the device plugged in for almost 2-3 weeks (hopefully it happens)

 

Thanks

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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Bold 9900 Restarts like crazy

Ok, I understand you tested with another battery and the problem still occurs. That rules out the battery (most likely).

I don't understand your second point, though. Why would you have to wait 2-3 weeks? When you say it reboots like crazy, does that mean it reboots once every 2-3 weeks?
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
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New Contributor
moudyman
Posts: 3
Registered: ‎12-21-2012
My Device: Bold 9900

Re: Bold 9900 Restarts like crazy

That was metaphore :smileyhappy:

 

 

Somedays the device reboots several times per day (4-5 times per day), and somedays nothing happens.

 

Is there anyway to extract somesort of logs to see what was happening before the device reboot on its own ?

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Guru I
John_Clark
Posts: 15,676
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Bold 9900 Restarts like crazy

On the home screen type ALT + LGLG to bring up the logs.

Do you have any 3rd party apps installed? if so, try this. Remove the battery. While holding down the back key, reinsert the battery and continue to hold the back key for another 20 seconds or so. That will boot the device in safe mode with no 3rd party apps running. Don't use any of your 3rd party apps and see if the reboots continue. If they do, then you may want to get the device replaced under warranty (if less than a year old) by your carrier.
--------------------------------------------------------------------------------
1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!
Please use plain text.