BlackBerry® Bold™

[jodysjewels05]

I am currently running a software update on my bold 9900 but it is stuck on 17% - is there anything I can do to stop this update or speed it up? 

It did say it could take a few hours but its moved 1% in an hour!

Cheers guys

[JSanders Resident Expert]

Personally I'd give it another half hour before cancelling or disconnecting.

Are you upgrading through the Desktop Software or over-the-air wirelessly direct to the handheld device?

[jodysjewels05]

It won't let me cancel it, I have tried rebooting my phone but just goes back to 0% and no buttons work to exit the update. 

I'm not using the desktop software. 

Think it's just a case of having to leave it until it's complete which could be hours!

[JSanders Resident Expert]

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jodysjewels05 wrote:

Think it's just a case of having to leave it until it's complete which could be hours!

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Personally, I would NEVER do the over the air wireless upgrade... there's just too much to mess up and too easy for it to happen.

ALWAYS do a backup of your own first, using the BlackBerry Desktop Software.

[jodysjewels05]

I shall just leave it running now until I get home then will plug it into my desktop software as I can't cancel it and when I reboot my phone, the software update just starts again :-(