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New Contributor
hfeliu
Posts: 5
Registered: ‎12-18-2012
My Device: Bold 9900
My Carrier: att

Bold 9900 Warranty for Keys that fall off

Hello, I've been surfing the web and have heard of numerous complaints regarding the Bold 9900 and keys that just happen to fall of while sliding the phone into it's case, I've had my phone for about 8 months now and just today I noticed after making a text and inserting my phone into it's case, then taking it back out again that my "Return" key was missing, I've called AT&T and RIM but they're both saying there is no coverage for keys that fall off. I've read a post where someone posted this link: http://www.bgr.in/manufacturers/rim/rim-acknowledges-blackberry-bold-9900-holster-flaw-offers-extend... in regards to an extended warranty, but Blackberry denies any such thing. Help anyone, please.

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9900 Warranty for Keys that fall off

1. This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration.

 

2. Was your device manufactured by before Nov 3rd 2011?

 

3.  Who did you talk to with RIM?




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New Contributor
hfeliu
Posts: 5
Registered: ‎12-18-2012
My Device: Bold 9900
My Carrier: att

Re: Bold 9900 Warranty for Keys that fall off

[ Edited ]

I was given a (877) by at&t, which i then spoke to BB's tech department. I don't know the month or year my phone was made, could that be something that i can locate on the phone itself? I removed the battery and found no such info, where can i locate that info? thanks for your help

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Forums Veteran II
Wolf359
Posts: 3,329
Registered: ‎12-29-2011
My Device: Q10 / Playbook

Re: Bold 9900 Warranty for Keys that fall off

I know you said you called AT&T, but can you take it to the store to see what your repair options are?

 

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9900 Warranty for Keys that fall off

Do you know when you purchased it?

Did you look on the white sticker under the battery?

On the sticker on the box?




1. If any post helps you please click the Like Button below the post(s) that helped you.
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New Contributor
hfeliu
Posts: 5
Registered: ‎12-18-2012
My Device: Bold 9900
My Carrier: att

Re: Bold 9900 Warranty for Keys that fall off

[ Edited ]

I just checked the white sticker under the battery and I didn't find anything resembling a date on it. Just made in mexico, but on the box there's a sticker that has "230112". The Item was purchased in Feb of this year. And apparently the AT&T support store that i went to this evening told me it would be considered "physical damage" and not covered, i would have to pay the price of the phone to replace it, they then offered a contractors number who could possibly fix it for less. those were my only options with AT&T.

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JSanders
Posts: 82,528
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9900 Warranty for Keys that fall off

Do go to a store, try calling and explain the warranty thing. See if you can get the issue escalated to RIM level Tier Two tech support.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.