11-03-2012 10:47 AM
My Bold 9900 will not fully boot up. I have tried several battery pulls including a battery pull where the 9900 was unpowered all night.
When I put the battery back in, close the cover, the Bold 9900 tries to boot up. There is an audio click (which I have never heard before) and then the Blackberry Boot Screen comes up and the indicator bar starts at zero and moves up to about 75% (by the return arrow key) and then stops and stays here. I have left if for 4 hours and it still stays in the same spot.
This all started when my 9900 ran out of battery life and shut itself off. After this I have never been able to boot up. During my several battery pulls I have left the device onnected to power during boot, thereby charging the battery. It seems to have enough power in the battery to do the boot process or the battery would switch off during boot. ANy ideas of what to do? I have also tried to reset it by holding the Back key during boot but that doesn't work either...
I am really frustrated. I am a blackberry fan and took a Bold 9900 over an iphone 4s Q2 of this year. I need a reliable phone for work but this does not cut it.
Thanks in advance to those out there who can kindly answer this post!
11-06-2012 03:54 AM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
First thing I would suggest is to check to see if this a software or hardware related issue. To determine this, I would suggest following the steps in this KB article to reload the device software via force detection: www.blackberry.com/btsc/KB10144
If the BlackBerry® Bold™ 9900 smartphone does load up after following the steps, then it was software related. If you still experience the same issue, then it would be hardware related and you will need to speak with your network service provider for repair options.
Let me know if you have any more questions.
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