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BlackBerry® Bold™

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New Contributor
uncle_vadik
Posts: 6
Registered: ‎05-18-2012
My Device: 9900

Re: Bold 9900 button fell out!

Just had Blackberry rep on the line who told me that I need to follow the procedure (send device to Bell for repair) and if there is no damage on the phone then repair should be covered by warranty. Got ref # for this discussion and confirmed that this statement will be added to the notes. Will see in few weeks ...

New Contributor
uncle_vadik
Posts: 6
Registered: ‎05-18-2012
My Device: 9900

Re: Bold 9900 button fell out!

Quick update:

Phone was replaced free of charge.
Just picked it up from Bell.
New Member
ant97
Posts: 1
Registered: ‎08-14-2012
My Device: Bold 9900

Re: Bold 9900 button fell out!

Bought a blackberry bold 9900 on contract after a month of having it the alt key fell of called the network they wanted to charge me £150 to repair i then called blackberry who said over the phone that if you put a blackberry phone into your pocket or a holster that the button is likely to fall of which is basically saying that there own product is load of **bleep** now i have a broken phone which i still have to pay the contract on. what a load of **bleep** this phone is.

Contributor
rombout
Posts: 40
Registered: ‎10-09-2011
My Device: Bold 9930

Re: Bold 9900 button fell out!

yeah lets carry a phone all day and every where in your hand! GODD SOLUTION AND EXCUSE!

New Member
sarahnadia78
Posts: 1
Registered: ‎11-13-2012
My Device: bold9900

Re: Bold 9900 button fell out!

can anyone let me know how to get in touch with blackberry as my shift key has fallen off while taking out of the holster, tmobile are useless

New Member
Mobilecomm1
Posts: 1
Registered: ‎04-03-2013
My Device: Bold

Re: Bold 9900 button fell out!

My left shift button fell off, amazing I just cant find it. The phone is like new and never abused. We have quite a few here but our provider want to charge as damage. I just want the button and push it on. If I dont get a free button, Blackberry will lose our business!

 

How can I contact a real person to send me a button?

 

Thanks