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BlackBerry® Bold™

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New Contributor
Posts: 5
Registered: ‎01-22-2012
My Device: Bold 9900
My Carrier: Orange UK

Bold 9900 crash report

My bold froze in Yammer . Had the hour glass there for a good few minutes on and off. I did a reboot by holding down the 3 keys. Is there a crash report inside the BB that I can e-mail off to BB support?

New Member
Posts: 1
Registered: ‎01-23-2012
My Device: Bold 9900
My Carrier: at&t

Re: Bold 9900 crash report

what are the three keys?
New Contributor
Posts: 5
Registered: ‎01-22-2012
My Device: Bold 9900
My Carrier: Orange UK

Re: Bold 9900 crash report

1) Hold down the Alt - Right Shift
2) While holding those two keys down, press the BackSpace key and then release all keys.
3) The phone will freeze for about 10 seconds, red LED comes on then the phone reboots shortly after that...