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Chris_BB07
Posts: 1
Registered: ‎02-13-2013
My Device: Bold 9900

Bold 9900 died after OS 7.1 upgrade

Hi

I am new on here - so greeting to all.

 

I tried to upgrade my 9900 to OS7.1 after reading on this forum that it will enhance the battery life.

 

I managed to download the upgrade and tried to run it. When it ran - it said it was backing up my contacts etc and then it hung. Now I am trying to switch it on and it wont budge. It has been on charge for 4 hours now - but still nothing.

 

Any advice would be greatly appreciated as I didnt keep the warranty :-(

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: Bold 9900 died after OS 7.1 upgrade

Hi Chris_BB07

 

Welcome to BlackBerry Support Community Forums

 

Please follow this Knowledge Base to recover your device from present situation :

 

KB10144  : How to force the detection of the BlackBerry smartphone using Application Loader

 

Please note the above method will delete all data within your device , if you have a backup or using BlackBerry Protect you can restore you data from those backup.Please try it and let us if you feel any trouble.

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