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New Contributor
KimmRoux
Posts: 2
Registered: ‎01-29-2013
My Device: Bold 9900
My Carrier: T Mobile

Bold 9900 frozen on back up and software update

Hi,

 

I am trying to update the software on my bold 9900 to bundle 7.1 bundle 2061 (from 7.0 Bundle 2406). It has been attempting to back up my phone for close to two hours now, and has not moved past the point of "Backing up RMS Databases". The warning on my pc screen is not to disconnect my phone as it may become unusable. However I assume that it is frozen as it has been stuck on the same message for most of the time it has been connected (as above, close to two hours).

 

Please could you let me know how to resolve urgently- as I have not been able to access my phone since the update started?

 

Thanks.

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New Contributor
KimmRoux
Posts: 2
Registered: ‎01-29-2013
My Device: Bold 9900
My Carrier: T Mobile

Re: Bold 9900 frozen on back up and software update

Just an FYI- the update still has not moved off this point, and I am still unable to access my phone. So four hours and counting, for a simple update?

 

Please could I get some assitance on this??

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Developer
simply_abhik
Posts: 403
Registered: ‎05-03-2012
My Device: 9300 3G Curve
My Carrier: Tata Docomo

Re: Bold 9900 frozen on back up and software update

Hi KimmRoux,

 

Welcome to BB Community...

 

Sometimes just waiting it out will allow the process to finish. If it's just been too long and you're losing patience you can do the following:

There are to methods of recovery for you to try:

One:

Open Blackberry Desktop Software & Connect your device with PC using USB cable, without inserting battery.
You will get three option Retry, Update Or Cancel, then click on update.
Once it is to the stage of the update "initializing handheld", then insert battery.

If this does not work, and you remain stuck on the backing up the Social Feeds database, go to the second method below.

Two:

Start your BlackBerry in Safe mode. Article ID: KB17877 How to start a BlackBerry smartphone in Safe Mode http://www.blackberry.com/btsc/KB17877
Connect to the BlackBerry Desktop Software and allow your handheld to connect. If you are prompted to upgrade, cancel the upgrade for later.
IF you cannot connect or your Desktop Software does not recognize your device while in Safe Mode, please follow the directions here to force the detect: Article ID: KB10144 How to force the detection of the BlackBerry smartphone using Application Loader
Go to Device > delete > SELECT DATA > select to delete both the Social Feeds and Smart Card databases, and follow the remaining prompts to complete it.

Now, you can return and click to upgrade the device through the Desktop Manager, or reboot the BlackBerry in normal mode and continue the over the air upgrade.

(These instructions compliments of JSanders of this forum.)

with regards
simply abhik...
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