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BlackBerry® Bold™

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Contributor
Posts: 14
Registered: ‎02-08-2012
My Device: torch 9800
My Carrier: 353879894254

Bold 9900 keeps Restarting

i have recently u[dated my os to 7.1 and my devices keeps randomly restarting and ,droping coverage ,my mobile carrier is vodafone ireland ,any ideas for me

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Bold 9900 keeps Restarting

Hi Jumpinac,

 

Try to boot you device in Safe mode & check.

 

To boot your device in Safe mode: Pull out battery and press escape key once red LED blows, till you see blackberry bootup line on handheld.

 

Thanks..!

Contributor
Posts: 14
Registered: ‎02-08-2012
My Device: torch 9800
My Carrier: 353879894254

Re: Bold 9900 keeps Restarting

is there any thing im looking for in this mode ,excuse my ignorance 

Contributor
Posts: 14
Registered: ‎02-08-2012
My Device: torch 9800
My Carrier: 353879894254

Re: Bold 9900 keeps Restarting

and also which is the escape key on the bold

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Bold 9900 keeps Restarting

Most of the time few Apps installed in device create issues, which makes device restart again and again.

 

When we starts device in Safe mode, then 3rd party apps doesn't start automatically and helps us way to segregate the issue is in Software or 3rd party Apps.

 

If issue remains same in Safe mode as well, then will suggest you to reload Software again.

 

Thanks..!!

Contributor
Posts: 14
Registered: ‎02-08-2012
My Device: torch 9800
My Carrier: 353879894254

Re: Bold 9900 keeps Restarting

Currently Running a beta version of viber ,could this be part of an issue

Forums Advisor III
Posts: 1,077
Registered: ‎04-23-2012
My Device: 9780
My Carrier: Bharti-Airtel

Re: Bold 9900 keeps Restarting

Hi,

 

Showed Escape Key in Image & Viber Beta version may be the reason, you may try by uninstalling that as well.

 

Escape key.png

 

 

Thanks..!!

Contributor
Posts: 14
Registered: ‎02-08-2012
My Device: torch 9800
My Carrier: 353879894254

Re: Bold 9900 keeps Restarting

Thank you will have a go at that