BlackBerry® Bold™

[Diaaa]

Hi my bb keyboard is either typing the same letter 3 times on 1 press or not showing the letter at all after a few press. I did a software update, rebooted the phone, removed the battery... Nothing working... Anyone can help me please??

[sdgardne]

Hi and Welcome to the Community!

What you describe sounds very much like moisture intrusion...if there is any chance of that, then

REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

• http://www.blackberryfaq.com/index.php/Got_Your_BlackBerry_Wet%3F

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!

[John_Clark]

Actually, I have seen quite a few of these devices doing this. I would simply get your carrier to exchange the device if it's still under warranty. If it did get moisture and the small, red, square indicator sticker under/near the battery is red instead of white then your warranty is void.