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Diaaa
Posts: 1
Registered: ‎09-06-2012
My Device: Bold 9900

Bold 9900 keyboard going nuts

Hi my bb keyboard is either typing the same letter 3 times on 1 press or not showing the letter at all after a few press. I did a software update, rebooted the phone, removed the battery... Nothing working... Anyone can help me please??
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Hall of Famer II
sdgardne
Posts: 48,563
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: Bold 9900 keyboard going nuts

Hi and Welcome to the Community!

 

What you describe sounds very much like moisture intrusion...if there is any chance of that, then


REMOVE YOUR BB BATTERY NOW!!!

Run, don't walk, to this FAQ:

Do everything it says, including waiting the maximum recommended time. Applying power to your BB between it getting wet and doing this process reduces the chances of success. Further, the only thing predictable about moisture intrusion into a BB (indeed, any electronic device) is that the results will be unpredictable. I've seen some come back up right away and be fine. I've seen others never work at all. I've seen still others run for a bit, and then die later. And every thing in between.

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
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John_Clark
Posts: 15,994
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.0.1154; PlayBook w/OS 2.1.0.1917

Re: Bold 9900 keyboard going nuts

Actually, I have seen quite a few of these devices doing this. I would simply get your carrier to exchange the device if it's still under warranty. If it did get moisture and the small, red, square indicator sticker under/near the battery is red instead of white then your warranty is void.
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