08-26-2013 06:41 PM
When ever I open emails on my desktop at work, a lot of the emails that were on my phone disappear. I think I've altered a setting on my phone, but not sure what!
This never used to happen until recently! I had an unrelated issue with the phone and had to perform a security wipe. I re-installed the settings from a backup file, everything else seems to be as it was before, apart from this. Can anyone help please?
08-28-2013 07:37 PM
Hi and Welcome to the Community!
With a strong carrier network signal (e.g., not merely WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB...please wait for that before proceeding to the next step):
1) Register HRT
2) Delete and Resend Service Books
Hopefully that will get things going again for you! If not, then you should try deleting and re-adding your configurations for the affected email accounts. Otherwise, you should contact your mobile service provider for formal support.
08-29-2013 05:58 AM