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New Contributor
Posts: 2
Registered: ‎06-09-2014
My Device: Bold 9900
My Carrier: rogers

Bold 9900 not charging, wont turn on

Hi, 

 

my bold 9900 is almost 3 years old..with rogers. It was restarrting and randomly went black half way through the restart and hasnt turned on since. I plugged it in to charge and it wont light up or anything. I also own a dock charger which charges from the bottom which also doesnt work. I got it checked at a phone booth, and they said its not my battery at fault, its the device, but didnt know a solution. What should i do? 

 

Any sort of help would be amazing!

Thanks!

Hall of Famer II
Posts: 53,025
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 not charging, wont turn on

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Posts: 2
Registered: ‎06-09-2014
My Device: Bold 9900
My Carrier: rogers

Re: Bold 9900 not charging, wont turn on

neither of the 2 options worked Smiley Sad

my battery works in the other bb i tried it in, so my battery is not at fault.

What should i do ?
Hall of Famer II
Posts: 53,025
Registered: ‎11-28-2008
My Device: Z10/Z30/Q10 (10.3.2.840), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: Bold 9900 not charging, wont turn on

[ Edited ]

Actually, everything "worked"...if "worked" is defined as adding information into the diagnostic process. ;-)

 

Unfortunately, given your response, it only half-worked...we also need to know what happened with your device using the other battery. Knowing what happened with the other device using your battery is only half of the information.

 

If your device continued to have this problem when using the other battery, then I recommend that you attempt to boot into Safe Mode:

  • KB17877 How to start a BlackBerry smartphone in Safe Mode

It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. If/when When successfully into Safe Mode, see what happens.

If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.



But if the behavior continues in Safe Mode or you cannot even get it to boot up at all (not even Safe Mode), then you will need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. Hopefully you already have a good backup since you will only be able to do so if you can successfully boot up (even Safe).

You may also need the use of these tricks:

Good luck and let us know!




Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code