06-09-2014 03:28 PM
my bold 9900 is almost 3 years old..with rogers. It was restarrting and randomly went black half way through the restart and hasnt turned on since. I plugged it in to charge and it wont light up or anything. I also own a dock charger which charges from the bottom which also doesnt work. I got it checked at a phone booth, and they said its not my battery at fault, its the device, but didnt know a solution. What should i do?
Any sort of help would be amazing!
06-11-2014 12:05 AM
Hi and Welcome to the Community!
Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):
This has been known to "kick start" some BBs.
It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:
The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.
Good luck and let us know!
06-18-2014 12:39 PM - edited 06-18-2014 12:40 PM
Actually, everything "worked"...if "worked" is defined as adding information into the diagnostic process. ;-)
Unfortunately, given your response, it only half-worked...we also need to know what happened with your device using the other battery. Knowing what happened with the other device using your battery is only half of the information.
If your device continued to have this problem when using the other battery, then I recommend that you attempt to boot into Safe Mode:
It may take you multiple attempts to get the ESC key sequence (press/release/hold) correct, so be patient. If/when When successfully into Safe Mode, see what happens.
If the behavior ceases, then think carefully...what happened just before this behavior started? A new app? An update? A Theme? Something else? Think carefully as the smallest change could be causal...and attempt to undo whatever that was.
But if the behavior continues in Safe Mode or you cannot even get it to boot up at all (not even Safe Mode), then you will need to consider more drastic actions -- WIPE, OS Reload, BBSAK Wipe/Reload, and the "Bare Bones" OS Reload Process. Hopefully you already have a good backup since you will only be able to do so if you can successfully boot up (even Safe).
You may also need the use of these tricks:
Good luck and let us know!