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BlackBerry® Bold™

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New Contributor
Rare-Lynn
Posts: 2
Registered: ‎01-27-2013
My Device: blackberry Bold 9900

Bold 9900 not saving pictures taken or received

Hi

My 9900 is not saving pictures where I can access them. After I take a picture and check under camera files it says no pictures. When I check files under applications I can see both the device and media card but when I click pictures it won't open either However I am able to find them when I connect to my laptop. Whhat could be the problem?
Forums Veteran III
Wolf359
Posts: 3,519
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Bold 9900 not saving pictures taken or received

Have you tried a battery pull?

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Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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New Contributor
Rare-Lynn
Posts: 2
Registered: ‎01-27-2013
My Device: blackberry Bold 9900

Re: Bold 9900 not saving pictures taken or received

Yes I have done that and some other things but I am joust not able to see my photos unless I connect to my laptop.  I cant even view them after I take them, its like they go to a hidden folder.

Forums Veteran III
Wolf359
Posts: 3,519
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: Bold 9900 not saving pictures taken or received

When you connect it to the laptop, what folder are the pictures located in?  (what is the full path)

________________________________________________________________
Please click the Thumbs Up icon if this comment has helped you!
If your issue is resolved, please click the solution button on the resolution! :Balloon:
Every BlackBerry should have BlackBerry Protect, get it now! | Follow me on Twitter | Bring Back BBM Music!
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GTO
New Contributor
GTO
Posts: 5
Registered: ‎02-26-2013
My Device: Bold 9900

Re: Bold 9900 not saving pictures taken or received

I am having the same problem as Rare-Lynn.  I have re-booted the software, taken the battery out; switched it on with out the SD card in.  In fact, short of a factory reset, I have tried everything I know though I appreciate that may not be much.

 

I thought I had lost all my photos and then when I connected the phone to the the BB desktop sofware, they all appeared including the new ones which I had taken but could not be viewed on the phone.  It is also interesting that when you take a pic, the photo shows up in the bottom left corner but when you touch on it to open it up, there is no function.

 

Help please!

GTO
New Contributor
GTO
Posts: 5
Registered: ‎02-26-2013
My Device: Bold 9900

Re: Bold 9900 not saving pictures taken or received

the pictures which I took but now cant view on the phone are stored in C:\users\gilest\pictures\blackberry

GTO
New Contributor
GTO
Posts: 5
Registered: ‎02-26-2013
My Device: Bold 9900

Re: Bold 9900 not saving pictures taken or received

Another update for anyone.  I have just been to the Vodafone shop to get a new SIM card as my old SIM card was not updating and the guy there formatted the SD card.

 

I don't know whether it is coincidence but the camera was working as far as I could take photos and it stored them however if I change to store photos on the device, then the old problem is still there.

 

So not 100% solved yet!

New Member
Deeds123
Posts: 1
Registered: ‎04-30-2013
My Device: 9900 Bold

Re: Bold 9900 not saving pictures taken or received

Help please. My 9900 bold also do not want to save photes taken with camera. I do not see them when connected to a pc. No memory card is inserted in the phone?
Visitor
segzie4real
Posts: 1
Registered: ‎06-16-2013
My Device: at&t 9800

Re: Bold 9900 not saving pictures taken or received

If u can't see them on PC then u need application to unzip ur pics. But if u can see them on a PC, follow these simple steps
Step1: after conecting to PC that has active antivirus, open the BB memory

Step2: Open a new folder on ur computer desktop and copy all the contents of ur bb memory into the created folder.

Step3: Format the bb as if u're formatting flash drive
Scan d new folder comtaining your bb's memory content( pics, music, users etc)

Step4: after d format is completed, return d content of d scanned folder to ur BB.
NOTE; d copy and formatting don't affect ur bbm, whatzapp contacts as well as ur conversation.
U may need to backup using bb desktop manager if u have.
CAUSION: infected file is responsible. Always use bb charger or PC with strong up-to-date antivirus when charging battery. GOODLUCK
GTO
New Contributor
GTO
Posts: 5
Registered: ‎02-26-2013
My Device: Bold 9900

Re: Bold 9900 not saving pictures taken or received

Its been a while since I was on here as I got no response to my problem, however I have now changed phones and when I returned my phone to default settings (after backing it up), it did get rid of the problem.  I have now sold the phone on and have not heard of any prolems from the buyer.