12-28-2012 11:30 AM
We have 2 Bold 9900's in our household. 1 works perfectly. The other gets hot when charging with the Blackberry charger, the screen sometimes will not turn on from the locked mode, photos are mysteriously deleted, It sometimes freezes, the phone doesn't vibrate when set to vibrate and the scroll pad sometimes doesn't work. Both phones were purchased in September 2011. Help!
01-03-2013 10:10 AM
Welcome to the BlackBerry Support Community.
To resolve these issues, I would recommend first backing up your data using the BlackBerry® Desktop Software and performing a clean reload of your BlackBerry® Device Software. For further instructions, please see the following KB articles.
"How to back up BlackBerry smartphone data using BlackBerry Desktop Software for Windows" http://bbry.lv/IWfPl0
"How to perform a clean reload of the BlackBerry Device Software for Windows" http://bbry.lv/GI9beY
"Back up and restore BlackBerry smartphone data on a Mac computer using BlackBerry Desktop Software" http://bbry.lv/L9UqAk
"Perform a clean reload of BlackBerry smartphone application software using BlackBerry Desktop Software on a Mac computer" http://bbry.lv/J0UN1U
Please make sure to backup your data before performing the software reload and also to check to make sure the issues have been resolved before restoring any data from your backup file.
Hope this helps.
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