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Developer
Posts: 442
Registered: ‎08-02-2010
My Device: Z10
My Carrier: Telus
Accepted Solution

Bold 9900 random reboots

Hi everyone. A couple of weeks ago I traded in my 9630 for a 9900 and love it but recently the device has been doing random soft resets for no apparent reason. It first happened when I was dubugging on it, now it happens during routine use.

Posts: 89,776
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9900 random reboots

  • What was this "debugging it" process you did?
  • What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.7.0.x.xxx", What is yours?




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Developer
Posts: 442
Registered: ‎08-02-2010
My Device: Z10
My Carrier: Telus

Re: Bold 9900 random reboots

7.0.0.261 bundle 1346. The debugging process was launching the app I'm deving in Eclipse.
New Member
Posts: 1
Registered: ‎03-08-2011
My Device: Bold 9900

Re: Bold 9900 random reboots

I have had 3 different 9900's in the last week and a half. They ALL randomly rebooted. On the 3rd handset I installed NO apps and did NO upgrading of anything and it still happened. I am running the .261 version of OS7. According to another forum this version isn't as stable -- but right now my provider (Telus Mobility) is only supplying us with that one. According to this same forum .296 is the version you want -- not .317 -- but I can't prove that yet as I don't know how to acquire said version outside of my providers regular upgrades.

 

The positive side is the reboot time is a fraction of what it was on my old BB.

Developer
Posts: 442
Registered: ‎08-02-2010
My Device: Z10
My Carrier: Telus

Re: Bold 9900 random reboots

Thanks. Good to know its not just me. I guess I can put up with it.
Regular Contributor
Posts: 55
Registered: ‎05-23-2009
My Device: BB 9900
My Carrier: Bell

Re: Bold 9900 random reboots

Device software v.7.0.0.261 is very glitchy. The Rogers version caused a number of headaches for me, most notably complete and random signal loss. I could be next to the tower and the phone would lose signal.

 

I've had the firmware upgraded and it's stable now - no more signal drops. Supposedly it's not that difficult to upgrade firmware, too afraid to do it myself, but it there are instructions on the internet how to upgrade the firmware.

Developer
Posts: 442
Registered: ‎08-02-2010
My Device: Z10
My Carrier: Telus

Re: Bold 9900 random reboots

I'm actually glad to hear its not just me. This makes me feel better and I'll just continue to enjoy my 9900 glitches n all
Contributor
Posts: 26
Registered: ‎08-28-2011
My Device: Blackberry Storm 2 9550
My Carrier: Vodafone IN

Re: Bold 9900 random reboots

Hey...

 

Did you exchanged your phone?

 

becausee i also want to exchange my Blackberry Storm 2 with Bold 9900(unlocked previously on Verizon)!!!

Developer
Posts: 442
Registered: ‎08-02-2010
My Device: Z10
My Carrier: Telus

Re: Bold 9900 random reboots

I only had 30 days to exchange it. Guess I'm stuck with this.
Posts: 89,776
Likes: 23,819
Solutions: 6,136
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: Bold 9900 random reboots


RapsFan wrote:
I only had 30 days to exchange it. Guess I'm stuck with this.

And, you have a one year warranty on the device hardware.

 

Meanwhile, I'd highly recommend you upgrade to the most recent OS 7.0.0.353 for this model.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


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PIN: C0001B7B4   Display/Scan Bar Code
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