BlackBerry® Bold™

[RapsFan]

Hi everyone. A couple of weeks ago I traded in my 9630 for a 9900 and love it but recently the device has been doing random soft resets for no apparent reason. It first happened when I was dubugging on it, now it happens during routine use.

[JSanders Resident Expert]

• What was this "debugging it" process you did?
• What is your Operating System loaded to your device? Look at Options > Device > About, third line down beginning with a "v.7.0.x.xxx", What is yours?

[RapsFan]

7.0.0.261 bundle 1346. The debugging process was launching the app I'm deving in Eclipse.

[tstacer]

I have had 3 different 9900's in the last week and a half. They ALL randomly rebooted. On the 3rd handset I installed NO apps and did NO upgrading of anything and it still happened. I am running the .261 version of OS7. According to another forum this version isn't as stable -- but right now my provider (Telus Mobility) is only supplying us with that one. According to this same forum .296 is the version you want -- not .317 -- but I can't prove that yet as I don't know how to acquire said version outside of my providers regular upgrades.

The positive side is the reboot time is a fraction of what it was on my old BB.

[RapsFan]

Thanks. Good to know its not just me. I guess I can put up with it.

[hobnob · Accepted solution]

Device software v.7.0.0.261 is very glitchy. The Rogers version caused a number of headaches for me, most notably complete and random signal loss. I could be next to the tower and the phone would lose signal.

I've had the firmware upgraded and it's stable now - no more signal drops. Supposedly it's not that difficult to upgrade firmware, too afraid to do it myself, but it there are instructions on the internet how to upgrade the firmware.

[RapsFan]

I'm actually glad to hear its not just me. This makes me feel better and I'll just continue to enjoy my 9900 glitches n all

[harshsparikh]

Hey...

Did you exchanged your phone?

becausee i also want to exchange my Blackberry Storm 2 with Bold 9900(unlocked previously on Verizon)!!!

[RapsFan]

I only had 30 days to exchange it. Guess I'm stuck with this.

[JSanders Resident Expert]

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RapsFan wrote:
I only had 30 days to exchange it. Guess I'm stuck with this.

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And, you have a one year warranty on the device hardware.

Meanwhile, I'd highly recommend you upgrade to the most recent OS 7.0.0.353 for this model.