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BlackBerry® Bold™

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New Member
Hendry02
Posts: 1
Registered: ‎03-10-2013
My Device: Bold 9900

Bold 9900 screen or motherboard?

Hi, my blackberry bold 9900.the screen is black but it boots up and when it connects to the PC I can access all the date. Sometimes it shows black and white vertical lines across the screen - is it a faulty screen or a gpu problem on the handset??
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Retired
hmthepirate
Posts: 3,246
Registered: ‎07-26-2010
My Device: BlackBerry Z10
My Carrier: Bell

Re: Bold 9900 screen or motherboard?

Hello Hendry02 and welcome to the BlackBerry Support Community Forums.

 

Based on your description, it sounds like the issue could be hardware related

 

I would suggest you back up your device and then contact your point of sale to investigate this further.

 

Thanks!

-HMthePirate

 

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Contributor
globren
Posts: 15
Registered: ‎03-17-2014
My Device: bold 9900

Re: Bold 9900 screen or motherboard?

Backup the device and do a factory reset in support tools - upper right side dropdown list of PC program - solves a mutitude of sins!
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